Export anything to a friendly country except American management.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
W. EDWARDS DEMINGQuality is pride of workmanship.
W. EDWARDS DEMINGWe are here to make another world.
W. EDWARDS DEMINGI predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGCustomer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGYou can not define being exactly on time.
W. EDWARDS DEMINGYour workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMINGYou know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
W. EDWARDS DEMINGYou should not ask questions without knowledge.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGI am forever learning and changing.
W. EDWARDS DEMING