Innovation comes from the producer – not from the customer.
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
More W. Edwards Deming Quotes
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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We are here to make another world.
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It is not enough to do your best; you must know what to do, and then do your best.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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All anyone asks for is a chance to work with pride.
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Eliminate numerical quotas, including Management by Objectives.
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If you do not know how to ask the right question, you discover nothing.
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Customers that boast about your project or service, and that bring friends with them.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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I am forever learning and changing.
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Any manager can do well in an expanding market.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMING -
No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING






