A bad system will beat a good person every time.
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
More W. Edwards Deming Quotes
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Lack of knowledge… that is the problem.
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Profit in business comes from repeat customers.
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Export anything to a friendly country except American management.
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If you do not know how to ask the right question, you discover nothing.
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It is not necessary to change. Survival is not mandatory.
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It is not enough to do your best; you must know what to do, and then do your best.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Eliminate numerical quotas, including Management by Objectives.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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In 1945, the world was in a shambles. American companies had no competition.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Customers that boast about your project or service, and that bring friends with them.
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Hold everybody accountable? Ridiculous!
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Quality is pride of workmanship.
W. EDWARDS DEMING