For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEHThings are never as bad or as good as they seem.
More Tony Hsieh Quotes
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Inspire other communities and cities to reinvent themselves.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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SEO expertise is a core need for today’s online businesses.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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Your brand is your culture.
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Help inspire people to realize they are capable of changing the world.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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