Help shape the stories that people are telling about you.
TONY HSIEHThings are never as bad or as good as they seem.
More Tony Hsieh Quotes
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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What’s the best way to build a brand for the long term? In a word: culture.
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The best leaders are servant leaders – they serve those they lead.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Customer service shouldn’t just be A department, it should be the entire company.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Without conscious and deliberate effort, inertia always wins.
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Chase the vision, not the money, the money will end up following you.
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