Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
TONY HSIEHI made a list of the happiest periods of my life & I realized that none of them involve money.
More Tony Hsieh Quotes
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Zappos is a customer service company that just happens to sell shoes.
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Chase the vision, not the money, the money will end up following you.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Things are never as bad or as good as they seem.
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Your culture is your brand.
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The best leaders are servant leaders – they serve those they lead.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Just figure out what your personal values are then just make those the corporate values.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEH






