The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
TONY HSIEHGet the culture right, and everything else just falls into place.
More Tony Hsieh Quotes
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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What’s the best way to build a brand for the long term? In a word: culture.
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Stop chasing the money and start chasing the passion.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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The best businesses are really ones that can combine passion, profits, and purpose.
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To never forget that the most important thing in life is the quality of life we lead.
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SEO expertise is a core need for today’s online businesses.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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Most innovation comes from outside your industry applied to your own
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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The best leaders are servant leaders – they serve those they lead.
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