The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
TONY HSIEHI’d rather spend money on things that improve the customer experience than on marketing.
More Tony Hsieh Quotes
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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A great brand is a story that never stops unfolding.
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Without conscious and deliberate effort, inertia always wins.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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Your culture is your brand.
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To never forget that the most important thing in life is the quality of life we lead.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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The best businesses are really ones that can combine passion, profits, and purpose.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEH