The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
TOM PETERSWe often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
More Tom Peters Quotes
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Print-based libraries developed in an age of scarce printed resources.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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Execution Excellence! (Show up on time! Leave last!)
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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Have you set high standards in the past that make it clear what level of performance you demand?
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Treat the customer as an appreciating asset.
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People of all demographic categories and geographic regions will access a good digital library.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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We cannot innovate without opening the door to havoc.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
TOM PETERS