We cannot innovate without opening the door to havoc.
TOM PETERSI don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
More Tom Peters Quotes
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Don’t ‘tolerate’ mistakes. Embrace them!
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Leaders understand the ultimate power of relationships.
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Hire disrespectful people.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Treat the customer as an appreciating asset.
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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People of all demographic categories and geographic regions will access a good digital library.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
TOM PETERS