The best leaders are the best notetakers, best askers, and best learners.
TOM PETERSThe day firing becomes easy is the day to fire yourself.
More Tom Peters Quotes
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Listen while you can, so that you can lead when you must.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Have you set high standards in the past that make it clear what level of performance you demand?
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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Hire disrespectful people.
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Knowing when to take your losses is an essential part of eventual success.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
TOM PETERS






