Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
TOM PETERSCost does not equal value… and low cost parts decrease brand equity for a very long time.
More Tom Peters Quotes
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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Success requires a persistent misreading of the odds.
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Leaders understand the ultimate power of relationships.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Portability of lots of information should not be underestimated.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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Hire disrespectful people.
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Progress is mostly the product of rogues.
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The best leaders are the best notetakers, best askers, and best learners.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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Accept change as a friend. And don’t take yourself too seriously.
TOM PETERS