Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSEvery managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
More Tom Peters Quotes
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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You can’t live life without an eraser.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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The day firing becomes easy is the day to fire yourself.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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For me, reading is reading.
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
TOM PETERS