Leaders understand the ultimate power of relationships.
TOM PETERSAs a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
More Tom Peters Quotes
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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What gets measured gets done.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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We cannot innovate without opening the door to havoc.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Hire attitude train skills.
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The thing that keeps a business ahead of the competition is excellence in execution.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
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Portability of lots of information should not be underestimated.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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Lists simplify, clarify, edify.
TOM PETERS