Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
TOM PETERSAll white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
More Tom Peters Quotes
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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The thing that keeps a business ahead of the competition is excellence in execution.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Oh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
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If you love your company and love what you do, you will serve your customers better-period!
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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He who makes the quickest, coolest prototypes reigns!
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
TOM PETERS