Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
TOM PETERSWhat is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
More Tom Peters Quotes
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Treat the customer as an appreciating asset.
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You can only improve what you measure.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Oh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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Progress is mostly the product of rogues.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
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The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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