Have you set high standards in the past that make it clear what level of performance you demand?
TOM PETERSWhat is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
More Tom Peters Quotes
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Portability of lots of information should not be underestimated.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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We cannot innovate without opening the door to havoc.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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Listen to Everyone. Ideas come from everywhere
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Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
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Momentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Success requires a persistent misreading of the odds.
TOM PETERS