The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
TOM PETERSYou can’t live life without an eraser.
More Tom Peters Quotes
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Don’t ‘tolerate’ mistakes. Embrace them!
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Print-based libraries developed in an age of scarce printed resources.
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The thing that keeps a business ahead of the competition is excellence in execution.
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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…high end does not necessarily equal high price. It’s a matter of attitude.
TOM PETERS