Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
TOM PETERSWinners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
More Tom Peters Quotes
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Treat the customer as an appreciating asset.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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What gets measured gets done.
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Learning is a matter of intensity not elapsed time.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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For me, reading is reading.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Execution Excellence! (Show up on time! Leave last!)
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
TOM PETERS