If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
TOM PETERSWinners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
More Tom Peters Quotes
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The day firing becomes easy is the day to fire yourself.
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Formula for success: under promise and over deliver.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Treat the customer as an appreciating asset.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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You can’t think your way out of a box; you’ve got to act.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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He who makes the quickest, coolest prototypes reigns!
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
TOM PETERS