If you love your company and love what you do, you will serve your customers better-period!
TOM PETERSIf you love your company and love what you do, you will serve your customers better-period!
TOM PETERSMomentum is a fragile force. Its worst enemy: procrastination. Its best friend: a deadline (think Election Day). Implication no. 1 (and there is no no. 2): Get to work! NOW!
TOM PETERSA passive approach to professional growth will leave you by the wayside.
TOM PETERSThe idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERSTreat the customer as an appreciating asset.
TOM PETERSI don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
TOM PETERSExecution Excellence! (Show up on time! Leave last!)
TOM PETERSHow do you achieve excellence?…Stop doing non-excellent stuff!
TOM PETERSI believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
TOM PETERSCustomers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSLeaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
TOM PETERSEven a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
TOM PETERS…high end does not necessarily equal high price. It’s a matter of attitude.
TOM PETERSEntrepreneurs have no memories. They take on the world with a completely fresh view.
TOM PETERSLists simplify, clarify, edify.
TOM PETERSBe guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
TOM PETERS