Our aim was to insure repeat business based on the system’s reputation rather than on the quality of a single store or operator.
RAY KROCI was never much of a reader when I was a boy. Books bored me. I liked action. But I spent a lot of time thinking about things. I’d imagine all kinds of situations and how I would handle them.
More Ray Kroc Quotes
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McDonald’s is a people business, and that smile on that counter girl’s face when she takes your order is a vital part of our image.
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Nothing in the world can one imagine beforehand,not the least thing,everything is made up of so many unique particulars that cannot be forseen.
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Perfection is very difficult to achieve, and perfection was what I wanted in McDonald’s. Everything else was secondary for me.
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All money means to me is a pride in accomplishment.
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Customers tend to avoid a restaurant that’s going aswamp in its own sludge.
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Creativity is a highfalutin’ word for the work I have to do between now and Tuesday.
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In the City of God there will be a great thunder, Two brothers torn apart by Chaos, while the fortress endures, the great leader will succumb, The third big war will begin when the big city is burning.
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If you’re not a risk taker, you should get the hell out of business.
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We provide food that customers love, day after day after day. People just want more of it.
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None of Us is as Good as All of Us.
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There is absolutely nothing special about walking on a rope stretched along the ground. Where there is no risk, there can be no pride in a deed accomplished, and therefore no happiness.
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Tomorrow at sunrise I shall no longer be here.
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If I had a brick for every time I’ve repeated the phrase Quality, Service, Cleanliness and Value, I think I’d probably be able to bridge the Atlantic Ocean with them.
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The two most important requirements for major success are: first, being in the right place at the right time, and second, doing something about it.
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If you do it first class and you don’t compromise values, and you don’t compromise quality, and you don’t compromise service, and you don’t compromise cleanliness, then everybody else who is the competitor has got to play catch-up.
RAY KROC