If you want your people to be responsible, be responsive to their needs.
KEN BLANCHARDPurpose can never be about achievement; it is much bigger.
More Ken Blanchard Quotes
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A river without banks is a large puddle.
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No one can make you serve customers well. That’s because great service is a choice.
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If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.
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The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
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The only job security you have today is your commitment to continuous personal improvement.
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Knowing where you are going is the first step to getting there.
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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You have the power to help people become winners.
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People who feel good about themselves produce good results.
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The cure for too much to do is solitude and silence.
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Customer service should not be a department, customer service is everyone’s job.
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Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.
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Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.
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If becoming a high performing organization is the destination, leadership is the engine.
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Whether you like it or not, you will leave a leadership legacy.
KEN BLANCHARD