To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.
HOWARD SCHULTZPeople want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, that they trust.
More Howard Schultz Quotes
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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You must find something that you deeply love and are passionate about and are willing to sacrifice a lot to achieve.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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Success is best when it is shared.
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When companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
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Any business today that embraces the status quo as an operating principle is going to be on a death march.
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I never wanted to be on any billionaires list. I never define myself by net worth. I always try to define myself by my values.
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In life, you can blame a lot of people and you can wallow in self-pity or you can pick yourself up and say listen, I have to be responsible for myself.
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Always challenge the old ways.
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Believe in your dreams and dream big. And then after you’ve done that, dream bigger.
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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
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Customers must recognize that you stand for something.
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I can’t imagine a day without coffee. I can’t imagine!
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In many places where coffee is grown, deforestation is a major issue. With Starbucks’ position in the marketplace and the respect and relationships we have, we can – and have, in some cases – been able to educate and influence people.
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Every step of the way, I made a point to underpromise and overdeliver. In the long run, that’s the only way to ensure security in any job.
HOWARD SCHULTZ






