“My workday begins around 11 A.M., with a cup of black coffee in each hand. If I had more hands, there would be more coffee.”

In a user lead model, users are bringing in their own technology… and you can build software then, around the user.

You can keep ‘consumer’ DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All we’re really doing is repeating technologies that were tried 10, 20, 30 years ago… it’s just that it was too expensive, too unusable, and we didn’t have the enabling technologies to make it possible.

If people don’t think the odds are against you, you’re doing it wrong.

Read these 3 books – Crossing the Chasm, Innovators Dilemma and Behind the Cloud.

The Heart is a Lonely Hunter had such an illumination, beginning my long search for the truth of the story and flashing light into the long two years ahead.

Science begets knowledge; opinion, ignorance.

We lose the magic whenever we stop telling our story and begin to wonder how we’re doing, if we’re selling it, if the listener likes us.

Our old history ends with the Cross; our new history begins with the resurrection.

Civilization begins with distillation

a little sounder for those who come after. Nobody begins or ends anything. Each person is a link, weak or strong, in an endless chain.

All diseases begin in the gut.

Truth always originates in a minority of one, and every custom begins as a broken precedent.