I think people are always able to achieve more than they think they can. While that’s cliche, I don’t know if managers think about that enough. You have to set your sights extremely high.
You intentionally start small, because you will not be able to compete with an incumbent… because the incumbent is always going to go for the full solution.
Listen to your customers, but don’t always build exactly what they’re telling you. This is a really key distinction around building enterprise software.
What happens to the Microsofts, Oracles and IBMs of the world is that when they get big enough, they don’t think they need to bring that same level of focus and energy to the end-user experience.
There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.
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