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A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

Ken Blanchard

No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARD

Choice Greatness Service
People don’t mind being challenged to do better if they know the request is coming from a caring heart.
KEN BLANCHARD

Care Challenge Heart Leadership
If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.
KEN BLANCHARD

Business Company Decision People Responsible
When you touch – don’t take. Touch people only when you are giving something – reassurance, support, encouragement, whatever
KEN BLANCHARD

Encouragement Generosity Kindness People Touch
We can’t control everything in life, that’s for sure, but we can reach out to the people we love to tell them we love and care about them.
KEN BLANCHARD

Care Gratitude Life Love People
If you want your people to be responsible, be responsive to their needs.
KEN BLANCHARD

Need People Responsible
Customer service should not be a department, customer service is everyone’s job.
KEN BLANCHARD

Department Job Service
The best minute you spend is the one you invest in people.
KEN BLANCHARD

Investment People Yourself
Vision is knowing who you are, where you’re going, and what will guide your journey.
KEN BLANCHARD

Future Guide Journey Vision Yourself
The key to successful leadership today is influence, not authority.
KEN BLANCHARD

Authority Inspirational Leadership Success
Successful organizations have one common central focus: Customers.
KEN BLANCHARD

Focus Success
A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
KEN BLANCHARD

Desire Difference Existence Problem
The first principle of ethical power is Purpose… It is the picture you have of yourself – the kind of person you want to be or the kind of life you want to lead.
KEN BLANCHARD

Leadership Life Photograph Principle Purpose
The only job security you have today is your commitment to continuous personal improvement.
KEN BLANCHARD

Commitment Improvement Job Leadership
As a manager the important thing is not what happens when you are there, but what happens when you are not there.
KEN BLANCHARD

Business Important Management Presence
Everyday do something in relation to everything that’s important to you.
KEN BLANCHARD

Everyday Important Relationship Yourself

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

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A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

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