Success requires a persistent misreading of the odds.
TOM PETERSCustomers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
More Tom Peters Quotes
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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A passive approach to professional growth will leave you by the wayside.
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If a window of opportunity appears, don’t pull down the shade.
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Swipe from the best, then adapt.
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Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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Progress is mostly the product of rogues.
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Oh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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TRUST, not technology, is the issue of the decade.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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Lists simplify, clarify, edify.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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If you love your company and love what you do, you will serve your customers better-period!
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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