Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
TOM PETERSSmile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
More Tom Peters Quotes
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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What you decide not to do is probably more important that what you decide to do.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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You can’t think your way out of a box; you’ve got to act.
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Don’t ‘tolerate’ mistakes. Embrace them!
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You are your projects!
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Learning is a matter of intensity not elapsed time.
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The day firing becomes easy is the day to fire yourself.
TOM PETERS







