Formula for success: under promise and over deliver.
TOM PETERSWhat have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
More Tom Peters Quotes
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Success requires a persistent misreading of the odds.
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Knowing when to take your losses is an essential part of eventual success.
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Rewards should go to teams as a whole.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Progress is mostly the product of rogues.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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Fact is, the work place to a great extent is “where we live.” We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
TOM PETERS