People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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When a system is stable, telling the worker about mistakes is only tampering.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Learning is not compulsory… neither is survival.
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Export anything to a friendly country except American management.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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I am forever learning and changing.
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Profit in business comes from repeat customers.
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If you do not know how to ask the right question, you discover nothing.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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We are here to make another world.
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The emphasis should be on why we do a job.
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Lack of knowledge… that is the problem.
W. EDWARDS DEMING