People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality is pride of workmanship.
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Lack of knowledge… that is the problem.
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The prevailing system of management has crushed fun out of the workplace.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Export anything to a friendly country except American management.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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When a system is stable, telling the worker about mistakes is only tampering.
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We are here to make another world.
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Learning is not compulsory… neither is survival.
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The emphasis should be on why we do a job.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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You can not define being exactly on time.
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Quality’ means what will sell and do a customer some good – at least try to.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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The sure way to increase productivity is to better administrate man and machine.
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It is not necessary to change. Survival is not mandatory.
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The big problems are where people don’t realise they have one in the first place.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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People don’t like to make mistakes.
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If you do not know how to ask the right question, you discover nothing.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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In 1945, the world was in a shambles. American companies had no competition.
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Hold everybody accountable? Ridiculous!
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING