“Whenever there is fear, you will get wrong figures.”

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.

We are here to make another world.

The sure way to increase productivity is to better administrate man and machine.

Profit in business comes from repeat customers.

Innovation comes from the producer – not from the customer.

All anyone asks for is a chance to work with pride.

All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.

Human beings would split the atom and invent television, nylon, and instant coffee before they could figure out the age of their own planet.

Leaders have to figure it out when there is no road map.

Our authority figures, particularly our parents are hypnotic. Their words are hypnotic literally to small children because of brain wave patterns.

White has always been an exclusive definition. I think one of the challenges for white people is to figure out how to have a more inclusive picture of who their families are, of who they are.

And then once I figure out who they are I can figure out what they want and once I figure out what they want I’m able to put obstacles in the way of that desire, and that’s where plot springs from.

I couldn’t figure it out… then Michael told me that he had told Eric I had cancer and two months to live…

Too often boring players have been pushed forward as great by figures alone. For sheer entertainment, he will keep cricket alive.

By definition a sequel can’t be original. So you’ve got to figure out what worked the first time around.