I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
More W. Edwards Deming Quotes
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Export anything to a friendly country except American management.
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A bad system will beat a good person every time.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Eliminate numerical quotas, including Management by Objectives.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Quality is pride of workmanship.
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People don’t like to make mistakes.
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It is not enough to do your best; you must know what to do, and then do your best.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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I am forever learning and changing.
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You should not ask questions without knowledge.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMING






