When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
More W. Edwards Deming Quotes
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Any manager can do well in an expanding market.
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What should be the aim of management? What is their job?
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A bad system will beat a good person every time.
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You can not define being exactly on time.
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The emphasis should be on why we do a job.
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I am forever learning and changing.
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If you do not know how to ask the right question, you discover nothing.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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All anyone asks for is a chance to work with pride.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The sure way to increase productivity is to better administrate man and machine.
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Hold everybody accountable? Ridiculous!
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Whenever there is fear, you will get wrong figures.
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In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMING