“Quality’ means what will sell and do a customer some good – at least try to.”

Quality is everyone’s responsibility.

Customers that boast about your project or service, and that bring friends with them.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.

We are here to make another world.

The sure way to increase productivity is to better administrate man and machine.

Profit in business comes from repeat customers.

Innovation comes from the producer – not from the customer.

All anyone asks for is a chance to work with pride.

All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.

There’s always one more way to do things and that’s your way, and you have a right to try it at least once.

I will judge you on how you treat the least powerful. So there.

Prayer should be done regularly, persistently, resolutely, and tenaciously at least daily, whether we feel like it or not.

The bird that flutters least is longest on the wing.

Try to write at least 500 words a day. You may ditch 499 of them tomorrow, but you will still be moving forward.

Socialism is not in the least what it pretends to be. It is not the pioneer of a better and finer world, but the spoiler of what thousands of years of civilization have created. It does not build, it destroys.

Not the least hard thing to bear when they go from us, these quiet friends, is that they carry away with them so many years of our own lives.

Race? It is a feeling, not a reality. Ninety-five per cent, at least. Nothing will ever make me believe that biologically pure races can be shown to exist today….