A bad system will beat a good person every time.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
More W. Edwards Deming Quotes
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The big problems are where people don’t realise they have one in the first place.
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Profit in business comes from repeat customers.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Export anything to a friendly country except American management.
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Quality’ means what will sell and do a customer some good – at least try to.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Innovation comes from the producer – not from the customer.
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The emphasis should be on why we do a job.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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It is not necessary to change. Survival is not mandatory.
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It is not enough to do your best; you must know what to do, and then do your best.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMING






