It is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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People don’t like to make mistakes.
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Quality’ means what will sell and do a customer some good – at least try to.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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A bad system will beat a good person every time.
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All anyone asks for is a chance to work with pride.
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The prevailing system of management has crushed fun out of the workplace.
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Quality is everyone’s responsibility.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Innovation comes from the producer – not from the customer.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The big problems are where people don’t realise they have one in the first place.
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If you do not know how to ask the right question, you discover nothing.
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Learning is not compulsory… neither is survival.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Quality is pride of workmanship.
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In 1945, the world was in a shambles. American companies had no competition.
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The emphasis should be on why we do a job.
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I am forever learning and changing.
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Any manager can do well in an expanding market.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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You can not define being exactly on time.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMING