It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGIt is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGWhen a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGI predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMINGYou can not define being exactly on time.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMINGA bad system will beat a good person every time.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGPeople with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMINGAny manager can do well in an expanding market.
W. EDWARDS DEMINGNo one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGDeclining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMING