Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The emphasis should be on why we do a job.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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If you do not know how to ask the right question, you discover nothing.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Quality is pride of workmanship.
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I am forever learning and changing.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Whenever there is fear, you will get wrong figures.
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Profit in business comes from repeat customers.
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We are here to make another world.
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Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMING