Profit in business comes from repeat customers.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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Quality is everyone’s responsibility.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Whenever there is fear, you will get wrong figures.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Lack of knowledge… that is the problem.
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All anyone asks for is a chance to work with pride.
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Hold everybody accountable? Ridiculous!
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Innovation comes from the producer – not from the customer.
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The emphasis should be on why we do a job.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Any manager can do well in an expanding market.
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No one knows the cost of a defective product – don’t tell me you do.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMING