“Do things that incumbents can’t or won’t do because it’s economically or technically infeasible.”

The benefit to building a startup is that customers don’t have the same kind of friction when they adopt new technology.

If you don’t go to every level of your company, you distance yourself from the marketplace and from your people.

In a user lead model, users are bringing in their own technology… and you can build software then, around the user.

You can keep ‘consumer’ DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All we’re really doing is repeating technologies that were tried 10, 20, 30 years ago… it’s just that it was too expensive, too unusable, and we didn’t have the enabling technologies to make it possible.

All the aspects of playwriting, scene-building, the architecture of dramatizing.

When a man jumps out of a ten-story building.

I’m trying to get some building work done at the moment.

Filthy McNasty’s and I said, I need these things and now fill it in with other iconic buildings.

I’ve learned over decades of building that a deadline is a potent tool for problem-solving.

And there are days when just going into work and building something from someone else’s drawing sounds like going back to heaven.

It always surprises me when donors who operate successful businesses assume that just building a school structure means that a community now has access to education.

Closeness to another person is like a fear of falling off a building to me. It’s really, like, physically painful, and it’s a brand of crazy I don’t appreciate having.