“My workday begins around 11 A.M., with a cup of black coffee in each hand. If I had more hands, there would be more coffee.”

If you don’t go to every level of your company, you distance yourself from the marketplace and from your people.

In a user lead model, users are bringing in their own technology… and you can build software then, around the user.

You can keep ‘consumer’ DNA at the center of your product. That will always mean that adoption is easier.

The most customer-centric organizations can answer any question by deciding what’s best for the customer, without ever having to ask.

Opportunity lives at the intersection of what people need tomorrow and can be just barely built today.

I think bad politics are incredibly dangerous, so it’s important to make sure that people are communicating well. Culture and morale are super important. It’s best to not force it, but let it happen organically and genuinely.

The IT model of the enterprise has become a lot more user lead.

Any time where the delta b/w what is possible and how things work today is at its widest, that’s an opportunity to go build new technology.

The only way to avoid disruption is to constantly do what you would if you were just starting out.

It’s unfortunate biologically we have to sleep.

Uber is a $3.5 billion lesson in building for how the world *should* work instead of optimizing for how the world *does* work

Better to be right about the trend and wrong about the implementation, than the other way around.

A lot of being productive personally is determined by how you organize your entire business. You can’t separate those two things.

There’s a lot of pride that business owners have. It’s actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

All we’re really doing is repeating technologies that were tried 10, 20, 30 years ago… it’s just that it was too expensive, too unusable, and we didn’t have the enabling technologies to make it possible.

If people don’t think the odds are against you, you’re doing it wrong.

Sin is like a journey, it begins with one step.

All resistance is a rupture with what is. And every rupture begins, for those engaged in it, through a rupture with oneself.

So I know at the beginning of the race, from all that I have analysed during the practice, whether I will win the race or not.

Darkness is where we begin and where we end.

Only as we mature does affection begin to depend on achievement.

Work finally begins when the fear of doing nothing exceeds the fear of doing it badly.

I`m very cautious about what appears to be things put in place that will begin to roll back some of the progress that I believe we`ve made.

I was just thrilled to get the gig to begin with. Ten years later to still have it is not only thrilling but also somewhat of a puzzlement.