Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
TONY HSIEHAsk yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
More Tony Hsieh Quotes
-
-
Stop chasing the money and start chasing the passion.
TONY HSIEH -
Things are never as bad or as good as they seem.
TONY HSIEH -
Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
TONY HSIEH -
Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
TONY HSIEH -
Envision, create, and believe in your own universe, and the universe will form around you.
TONY HSIEH -
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEH -
Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
TONY HSIEH -
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
TONY HSIEH -
Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEH -
Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
TONY HSIEH -
Don’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEH -
For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEH -
Customer service shouldn’t just be A department, it should be the entire company.
TONY HSIEH -
Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
TONY HSIEH -
Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
TONY HSIEH -
I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
TONY HSIEH -
Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEH -
Zappos is a customer service company that just happens to sell shoes.
TONY HSIEH -
A great brand is a story that never stops unfolding.
TONY HSIEH -
I’d rather spend money on things that improve the customer experience than on marketing.
TONY HSIEH -
I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
TONY HSIEH -
SEO expertise is a core need for today’s online businesses.
TONY HSIEH -
Whatever you’re thinking, think bigger.
TONY HSIEH -
If there are too many competitors, even if you’re the best it’s a lot harder to win.
TONY HSIEH -
Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
TONY HSIEH -
What’s the best way to build a brand for the long term? In a word: culture.
TONY HSIEH