We want passion for our business.. workers who can interpret and execute our mission, who want to build a career, not just take a temporary job.
HOWARD SCHULTZWe woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
More Howard Schultz Quotes
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
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To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.
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Be bold, but be fair. Don’t give in. If others around you have integrity, too, you can prevail.
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One of the fundamental aspects of leadership, I realized more and more, is the ability to instill confidence in others when you yourself are feeling insecure.
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And with the right mentor, don’t be afraid to expose your vulnerabilities. Admit you don’t know what you don’t know. When you acknowledge your weaknesses and ask for advice, you’ll be surprised how much others will help.
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You cant build any kind of organization if you’re not going to surround yourself with people who have experience and skill base beyond your own.
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Effective leaders share two intertwined attributes: an unbridled level of confidence about where their organizations are headed, and the ability to bring people along.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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Don’t settle! Embrace a dream–and keep dreaming. Don’t be a bystander. Take it personally.
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The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.
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The premium single-cup segment is the fastest-growing business within the global coffee industry.
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Any business today that embraces the status quo as an operating principle is going to be on a death march.
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Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn’t a program it has to be a way of life.
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Social and digital media is a bullet train, and that bullet train is not coming home.
HOWARD SCHULTZ