The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
TONY HSIEHMost companies are very quick to hire and slow to fire, when really it should be the other way around.
More Tony Hsieh Quotes
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Zappos is a customer service company that just happens to sell shoes.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Customer service shouldn’t just be A department, it should be the entire company.
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The best businesses are really ones that can combine passion, profits, and purpose.
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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The best leaders are servant leaders – they serve those they lead.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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The brand is just a lagging indicator of a company’s culture.
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Envision, create, and believe in your own universe, and the universe will form around you.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
TONY HSIEH