Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEHEnvision, create, and believe in your own universe, and the universe will form around you.
More Tony Hsieh Quotes
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The best businesses are really ones that can combine passion, profits, and purpose.
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To never forget that the most important thing in life is the quality of life we lead.
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For individuals, character is destiny. For organizations, culture is destiny.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Whatever you’re thinking, think bigger.
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Customer service shouldn’t just be A department, it should be the entire company.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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Your culture is your brand.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Stop chasing the money and start chasing the passion.
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