Zappos is a customer service company that just happens to sell shoes.
TONY HSIEHWe decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
More Tony Hsieh Quotes
-
-
Get the culture right, and everything else just falls into place.
TONY HSIEH -
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEH -
What’s the best way to build a brand for the long term? In a word: culture.
TONY HSIEH -
Customer service shouldn’t just be A department, it should be the entire company.
TONY HSIEH -
Most innovation comes from outside your industry applied to your own
TONY HSIEH -
Your culture is your brand.
TONY HSIEH -
Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
TONY HSIEH -
The best businesses are really ones that can combine passion, profits, and purpose.
TONY HSIEH -
Learn by doing. Theory is nice, but nothing replaces actual experience.
TONY HSIEH -
Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEH -
If there are too many competitors, even if you’re the best it’s a lot harder to win.
TONY HSIEH -
Stop chasing the money and start chasing the passion.
TONY HSIEH -
Help inspire people to realize they are capable of changing the world.
TONY HSIEH -
I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
TONY HSIEH -
Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
TONY HSIEH






