I honestly never dreamed at the time that I would one day own the Starbucks and or be in a position where we would have more than 10,000 stores around the world. It has just been an incredible journey for all of us.
HOWARD SCHULTZYou cant build any kind of organization if you’re not going to surround yourself with people who have experience and skill base beyond your own.
More Howard Schultz Quotes
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I conduct my life with an expectation that people will do the right thing. Yet even with all my experience, I am still surprised when they do not.
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Sometimes you have to create the thing you want to be part of.
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Starbucks is not an advertiser; people think we are a great marketing company, but in fact we spend very little money on marketing and more money on training our people than advertising.
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If you want to achieve widespread impact and lasting value, be bold.
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Any business today that embraces the status quo as an operating principle is going to be on a death march.
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But when you really believe-in yourself, in your dream-you just have to do everything you possibly can to take control and make your vision a reality. No great achievement happens by luck.
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We are witnessing a seismic change in consumer behavior. That change is being brought about by technology and the access people have to information.
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China traditionally has been a tea-drinking country but we turned them into coffee drinkers.
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My passion. My commitment. This is the most important thing in my life other than my family.
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My parents really wanted me to get out of New York, be exposed to other people, other ways of life.
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The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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People around the world, they want the authentic Starbucks experience.
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Starbucks trying to build a different kind of company around the balance of profitably and benevolence. A social conscience. And that isn’t a program it has to be a way of life.
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We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
HOWARD SCHULTZ