Envision, create, and believe in your own universe, and the universe will form around you.
TONY HSIEHNever accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren’t able to adapt to change and respond quickly enough.
More Tony Hsieh Quotes
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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If you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Just figure out what your personal values are then just make those the corporate values.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Without conscious and deliberate effort, inertia always wins.
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The best leaders are servant leaders – they serve those they lead.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Help inspire people to realize they are capable of changing the world.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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