The brand is just a lagging indicator of a company’s culture.
TONY HSIEHLearn by doing. Theory is nice, but nothing replaces actual experience.
More Tony Hsieh Quotes
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers.
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Get the culture right, and everything else just falls into place.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Help shape the stories that people are telling about you.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Just figure out what your personal values are then just make those the corporate values.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
TONY HSIEH






