Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Lack of knowledge… that is the problem.
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When a system is stable, telling the worker about mistakes is only tampering.
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If you do not know how to ask the right question, you discover nothing.
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A bad system will beat a good person every time.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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All anyone asks for is a chance to work with pride.
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Profit in business comes from repeat customers.
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Eliminate numerical quotas, including Management by Objectives.
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Hold everybody accountable? Ridiculous!
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Any manager can do well in an expanding market.
W. EDWARDS DEMING