Any manager can do well in an expanding market.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
More W. Edwards Deming Quotes
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People don’t like to make mistakes.
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It is not enough to do your best; you must know what to do, and then do your best.
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When a system is stable, telling the worker about mistakes is only tampering.
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If you do not know how to ask the right question, you discover nothing.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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What should be the aim of management? What is their job?
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Innovation comes from the producer – not from the customer.
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We are here to make another world.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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You should not ask questions without knowledge.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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In 1945, the world was in a shambles. American companies had no competition.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMING