You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGWhat should be the aim of management? What is their job?
More W. Edwards Deming Quotes
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Innovation comes from the producer – not from the customer.
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People don’t like to make mistakes.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The emphasis should be on why we do a job.
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If you do not know how to ask the right question, you discover nothing.
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We are here to make another world.
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It is not necessary to change. Survival is not mandatory.
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You should not ask questions without knowledge.
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The prevailing system of management has crushed fun out of the workplace.
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Hold everybody accountable? Ridiculous!
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The sure way to increase productivity is to better administrate man and machine.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Any manager can do well in an expanding market.
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What should be the aim of management? What is their job?
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The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMING