The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
More W. Edwards Deming Quotes
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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When a system is stable, telling the worker about mistakes is only tampering.
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Whenever there is fear, you will get wrong figures.
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Customers that boast about your project or service, and that bring friends with them.
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Profit in business comes from repeat customers.
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In 1945, the world was in a shambles. American companies had no competition.
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No one knows the cost of a defective product – don’t tell me you do.
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I am forever learning and changing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Quality is everyone’s responsibility.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING






