When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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The prevailing system of management has crushed fun out of the workplace.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Whenever there is fear, you will get wrong figures.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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We are here to make another world.
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You can not define being exactly on time.
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Eliminate numerical quotas, including Management by Objectives.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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I am forever learning and changing.
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Quality is pride of workmanship.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMING