When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
More W. Edwards Deming Quotes
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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It is not enough to do your best; you must know what to do, and then do your best.
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You should not ask questions without knowledge.
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In 1945, the world was in a shambles. American companies had no competition.
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Eliminate numerical quotas, including Management by Objectives.
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Whenever there is fear, you will get wrong figures.
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I am forever learning and changing.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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The emphasis should be on why we do a job.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Quality is pride of workmanship.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMING






