In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMINGLearning is not compulsory… neither is survival.
More W. Edwards Deming Quotes
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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No one knows the cost of a defective product – don’t tell me you do.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Innovation comes from the producer – not from the customer.
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Customers that boast about your project or service, and that bring friends with them.
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Export anything to a friendly country except American management.
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Learning is not compulsory… neither is survival.
W. EDWARDS DEMING -
The emphasis should be on why we do a job.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Hold everybody accountable? Ridiculous!
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Quality is pride of workmanship.
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Eliminate numerical quotas, including Management by Objectives.
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Lack of knowledge… that is the problem.
W. EDWARDS DEMING