Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGI am forever learning and changing.
More W. Edwards Deming Quotes
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Export anything to a friendly country except American management.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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You can not define being exactly on time.
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It is not necessary to change. Survival is not mandatory.
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If you do not know how to ask the right question, you discover nothing.
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Innovation comes from the producer – not from the customer.
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All anyone asks for is a chance to work with pride.
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People don’t like to make mistakes.
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The big problems are where people don’t realise they have one in the first place.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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It is not enough to do your best; you must know what to do, and then do your best.
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Profit in business comes from repeat customers.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMING