All anyone asks for is a chance to work with pride.
W. EDWARDS DEMINGI am forever learning and changing.
More W. Edwards Deming Quotes
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Customers that boast about your project or service, and that bring friends with them.
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Quality’ means what will sell and do a customer some good – at least try to.
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Whenever there is fear, you will get wrong figures.
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The emphasis should be on why we do a job.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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A bad system will beat a good person every time.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Eliminate numerical quotas, including Management by Objectives.
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It is not necessary to change. Survival is not mandatory.
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When a system is stable, telling the worker about mistakes is only tampering.
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What should be the aim of management? What is their job?
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Innovation comes from the producer – not from the customer.
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You can not define being exactly on time.
W. EDWARDS DEMING