Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGI am forever learning and changing.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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When a system is stable, telling the worker about mistakes is only tampering.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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No one knows the cost of a defective product – don’t tell me you do.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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The sure way to increase productivity is to better administrate man and machine.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Innovation comes from the producer – not from the customer.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Eliminate numerical quotas, including Management by Objectives.
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Any manager can do well in an expanding market.
W. EDWARDS DEMING