The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGI am forever learning and changing.
More W. Edwards Deming Quotes
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You should not ask questions without knowledge.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Quality is pride of workmanship.
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People don’t like to make mistakes.
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It is not enough to do your best; you must know what to do, and then do your best.
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All anyone asks for is a chance to work with pride.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Lack of knowledge… that is the problem.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Profit in business comes from repeat customers.
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The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMING