If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGI am forever learning and changing.
More W. Edwards Deming Quotes
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If you do not know how to ask the right question, you discover nothing.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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All anyone asks for is a chance to work with pride.
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Export anything to a friendly country except American management.
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No one knows the cost of a defective product – don’t tell me you do.
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The big problems are where people don’t realise they have one in the first place.
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Lack of knowledge… that is the problem.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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What should be the aim of management? What is their job?
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It is not necessary to change. Survival is not mandatory.
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Any manager can do well in an expanding market.
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Hold everybody accountable? Ridiculous!
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Customers that boast about your project or service, and that bring friends with them.
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING