Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
More W. Edwards Deming Quotes
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING -
You can not define being exactly on time.
W. EDWARDS DEMING -
No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING -
A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMING -
You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMING -
Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING -
You should not ask questions without knowledge.
W. EDWARDS DEMING -
When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING -
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMING -
Innovation comes from the producer – not from the customer.
W. EDWARDS DEMING -
If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMING -
In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMING -
Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING -
Any manager can do well in an expanding market.
W. EDWARDS DEMING -
It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING






