It is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGIt is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGExport anything to a friendly country except American management.
W. EDWARDS DEMINGQuality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGI am forever learning and changing.
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
W. EDWARDS DEMINGResearch shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMINGThe sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMINGA man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGLack of knowledge… that is the problem.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGYou know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGThe result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING