In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
More W. Edwards Deming Quotes
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You can not define being exactly on time.
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No one knows the cost of a defective product – don’t tell me you do.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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When a system is stable, telling the worker about mistakes is only tampering.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Lack of knowledge… that is the problem.
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Profit in business comes from repeat customers.
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Eliminate numerical quotas, including Management by Objectives.
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Any manager can do well in an expanding market.
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A bad system will beat a good person every time.
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Export anything to a friendly country except American management.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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People don’t like to make mistakes.
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Whenever there is fear, you will get wrong figures.
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The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMING