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Whenever there is fear, you will get wrong figures.

W. Edwards Deming

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Fear Figure Get Whenever Will Wrong

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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
W. EDWARDS DEMING

Destroy Enterprises Job Meeting People Target Probably Them Upon
The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING

Administrative Better Increase Machine Men Productivity Sure Way
American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMING

Copy Country Just Management Think
If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING

Ask Discover Ig Know Not Nothing Question Right You
People don’t like to make mistakes.
W. EDWARDS DEMING

Like Make Mistake People
I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMING

Ago Five Four Manufacture Over Predict Protection Scream Took World Year
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING

Ask Cd Custom Customer Electric Ever Expectation Light Nonsense Pneumatic Tire Vcr
Quality is everyone’s responsibility.
W. EDWARDS DEMING

Everyone Quality Responsibility
It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING

Best Do Enough Know Must To Your
Any manager can do well in an expanding market.
W. EDWARDS DEMING

Any Manager Expand Market Well
What should be the aim of management? What is their job?
W. EDWARDS DEMING

Aim Job Management Should
Hold everybody accountable? Ridiculous!
W. EDWARDS DEMING

Accountable Everybody Hold Ridiculous
The emphasis should be on why we do a job.
W. EDWARDS DEMING

Do Emphasis Job Should We Why
We are here to make another world.
W. EDWARDS DEMING

Another Here Make We World
All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING

Al Competitor Customer Else Expect Expectation Know Nothing Only
I am forever learning and changing.
W. EDWARDS DEMING

Change Forever Learn

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