All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
More W. Edwards Deming Quotes
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Profit in business comes from repeat customers.
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Quality is everyone’s responsibility.
W. EDWARDS DEMING -
You should not ask questions without knowledge.
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A bad system will beat a good person every time.
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Lack of knowledge… that is the problem.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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We are here to make another world.
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All anyone asks for is a chance to work with pride.
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The prevailing system of management has crushed fun out of the workplace.
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It is not enough to do your best; you must know what to do, and then do your best.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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No one knows the cost of a defective product – don’t tell me you do.
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Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMING