Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
More W. Edwards Deming Quotes
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Learning is not compulsory… neither is survival.
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Whenever there is fear, you will get wrong figures.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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You should not ask questions without knowledge.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Any manager can do well in an expanding market.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Quality is pride of workmanship.
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People don’t like to make mistakes.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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You can not define being exactly on time.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING