A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
More W. Edwards Deming Quotes
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Customers that boast about your project or service, and that bring friends with them.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The sure way to increase productivity is to better administrate man and machine.
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It is not necessary to change. Survival is not mandatory.
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Hold everybody accountable? Ridiculous!
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When a system is stable, telling the worker about mistakes is only tampering.
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A bad system will beat a good person every time.
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What should be the aim of management? What is their job?
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The big problems are where people don’t realise they have one in the first place.
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It is not enough to do your best; you must know what to do, and then do your best.
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Learning is not compulsory… neither is survival.
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Export anything to a friendly country except American management.
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You can not define being exactly on time.
W. EDWARDS DEMING