The emphasis should be on why we do a job.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
More W. Edwards Deming Quotes
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We are here to make another world.
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Profit in business comes from repeat customers.
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All anyone asks for is a chance to work with pride.
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Eliminate numerical quotas, including Management by Objectives.
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Any manager can do well in an expanding market.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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A bad system will beat a good person every time.
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What should be the aim of management? What is their job?
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Innovation comes from the producer – not from the customer.
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It is not necessary to change. Survival is not mandatory.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMING