No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGQuality is everyone’s responsibility.
More W. Edwards Deming Quotes
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Customers that boast about your project or service, and that bring friends with them.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Quality is pride of workmanship.
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If you do not know how to ask the right question, you discover nothing.
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The big problems are where people don’t realise they have one in the first place.
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It is not enough to do your best; you must know what to do, and then do your best.
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Learning is not compulsory… neither is survival.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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You should not ask questions without knowledge.
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The sure way to increase productivity is to better administrate man and machine.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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I am forever learning and changing.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
W. EDWARDS DEMING