A bad system will beat a good person every time.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
More W. Edwards Deming Quotes
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Learning is not compulsory… neither is survival.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality is pride of workmanship.
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Any manager can do well in an expanding market.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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It is not enough to do your best; you must know what to do, and then do your best.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Profit in business comes from repeat customers.
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We are here to make another world.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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People don’t like to make mistakes.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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No one knows the cost of a defective product – don’t tell me you do.
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Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING