The prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
More W. Edwards Deming Quotes
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Quality’ means what will sell and do a customer some good – at least try to.
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Eliminate numerical quotas, including Management by Objectives.
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It is not enough to do your best; you must know what to do, and then do your best.
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Profit in business comes from repeat customers.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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The emphasis should be on why we do a job.
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No one knows the cost of a defective product – don’t tell me you do.
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When a system is stable, telling the worker about mistakes is only tampering.
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People don’t like to make mistakes.
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Any manager can do well in an expanding market.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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The big problems are where people don’t realise they have one in the first place.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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We are here to make another world.
W. EDWARDS DEMING