Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
More W. Edwards Deming Quotes
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If you do not know how to ask the right question, you discover nothing.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The sure way to increase productivity is to better administrate man and machine.
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What should be the aim of management? What is their job?
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You can not define being exactly on time.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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Export anything to a friendly country except American management.
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A bad system will beat a good person every time.
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All anyone asks for is a chance to work with pride.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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People don’t like to make mistakes.
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Quality is pride of workmanship.
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We are here to make another world.
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Learning is not compulsory… neither is survival.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING