Any manager can do well in an expanding market.
W. EDWARDS DEMINGMy mother was my biggest role model. She taught me to hate waste. We never wasted anything.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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Quality is pride of workmanship.
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Hold everybody accountable? Ridiculous!
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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We are here to make another world.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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The emphasis should be on why we do a job.
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Quality is everyone’s responsibility.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING