No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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You should not ask questions without knowledge.
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Quality is pride of workmanship.
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If you do not know how to ask the right question, you discover nothing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Whenever there is fear, you will get wrong figures.
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The big problems are where people don’t realise they have one in the first place.
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When a system is stable, telling the worker about mistakes is only tampering.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Export anything to a friendly country except American management.
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It is not enough to do your best; you must know what to do, and then do your best.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMING