The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Hold everybody accountable? Ridiculous!
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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What should be the aim of management? What is their job?
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Whenever there is fear, you will get wrong figures.
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Any manager can do well in an expanding market.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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It is not necessary to change. Survival is not mandatory.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Profit in business comes from repeat customers.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The emphasis should be on why we do a job.
W. EDWARDS DEMING