A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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No one knows the cost of a defective product – don’t tell me you do.
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Customers that boast about your project or service, and that bring friends with them.
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You should not ask questions without knowledge.
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All anyone asks for is a chance to work with pride.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The sure way to increase productivity is to better administrate man and machine.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Any manager can do well in an expanding market.
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Export anything to a friendly country except American management.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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The emphasis should be on why we do a job.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMING