Lack of knowledge… that is the problem.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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Quality is everyone’s responsibility.
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The big problems are where people don’t realise they have one in the first place.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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When a system is stable, telling the worker about mistakes is only tampering.
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In 1945, the world was in a shambles. American companies had no competition.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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It is not necessary to change. Survival is not mandatory.
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The emphasis should be on why we do a job.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Whenever there is fear, you will get wrong figures.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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It is not enough to do your best; you must know what to do, and then do your best.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Learning is not compulsory… neither is survival.
W. EDWARDS DEMING