No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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Profit in business comes from repeat customers.
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Hold everybody accountable? Ridiculous!
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Lack of knowledge… that is the problem.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Learning is not compulsory… neither is survival.
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Any manager can do well in an expanding market.
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All anyone asks for is a chance to work with pride.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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What should be the aim of management? What is their job?
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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If you do not know how to ask the right question, you discover nothing.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMING






