You should not ask questions without knowledge.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
More W. Edwards Deming Quotes
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What should be the aim of management? What is their job?
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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It is not enough to do your best; you must know what to do, and then do your best.
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Quality is pride of workmanship.
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In 1945, the world was in a shambles. American companies had no competition.
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No one knows the cost of a defective product – don’t tell me you do.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Profit in business comes from repeat customers.
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If you do not know how to ask the right question, you discover nothing.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMING






