Innovation comes from the producer – not from the customer.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
More W. Edwards Deming Quotes
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A bad system will beat a good person every time.
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People don’t like to make mistakes.
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The prevailing system of management has crushed fun out of the workplace.
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The sure way to increase productivity is to better administrate man and machine.
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It is not enough to do your best; you must know what to do, and then do your best.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Quality is everyone’s responsibility.
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Profit in business comes from repeat customers.
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When a system is stable, telling the worker about mistakes is only tampering.
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Customers that boast about your project or service, and that bring friends with them.
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If you do not know how to ask the right question, you discover nothing.
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Export anything to a friendly country except American management.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
W. EDWARDS DEMING