You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
More W. Edwards Deming Quotes
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If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING -
My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMING -
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING -
Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING -
Profit in business comes from repeat customers.
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No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING -
The big problems are where people don’t realise they have one in the first place.
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It is not necessary to change. Survival is not mandatory.
W. EDWARDS DEMING -
People don’t like to make mistakes.
W. EDWARDS DEMING -
Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING -
All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMING -
It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMING -
Customers that boast about your project or service, and that bring friends with them.
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I am forever learning and changing.
W. EDWARDS DEMING -
The emphasis should be on why we do a job.
W. EDWARDS DEMING