In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGIf you do not know how to ask the right question, you discover nothing.
More W. Edwards Deming Quotes
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Profit in business comes from repeat customers.
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Learning is not compulsory… neither is survival.
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You should not ask questions without knowledge.
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No one knows the cost of a defective product – don’t tell me you do.
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Innovation comes from the producer – not from the customer.
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Export anything to a friendly country except American management.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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People don’t like to make mistakes.
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When a system is stable, telling the worker about mistakes is only tampering.
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You can not define being exactly on time.
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Lack of knowledge… that is the problem.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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The emphasis should be on why we do a job.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
W. EDWARDS DEMING






