Any manager can do well in an expanding market.
W. EDWARDS DEMINGThe result of long-term relationships is better and better quality, and lower and lower costs.
More W. Edwards Deming Quotes
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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I am forever learning and changing.
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You can not define being exactly on time.
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Customers that boast about your project or service, and that bring friends with them.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Innovation comes from the producer – not from the customer.
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Quality’ means what will sell and do a customer some good – at least try to.
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Lack of knowledge… that is the problem.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Whenever there is fear, you will get wrong figures.
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Eliminate numerical quotas, including Management by Objectives.
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Hold everybody accountable? Ridiculous!
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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The emphasis should be on why we do a job.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. EDWARDS DEMING






